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Frequently Asked Questions
Product Relevant FAQs:
1. Frequently Asked Questions
– Ultra Cool and Power Cool are new healing oil products formulated by a Southeast Asia doctor. They are crafted with traditional and natural herbs such as mint, lemongrass, cinnamon, and more, aiming to provide cooling effect and relief from various discomforts including heat, pain, irritation, inflammation, and muscular aches.
2. What are the benefits of Ultra Cool?
– Ultra Cool is designed to provide fast relief for dizziness, headaches, and heaviness, particularly suitable for individuals experiencing prolonged helmet wear, headaches, tension, brain fatigue, and difficulty focusing due to extended work hours. Its benefits include:
– Improving mental clarity
– Enhancing focus
– Uplifting moods and concentration
– Reducing feelings of anxiousness and tension
3. What are the benefits of Power Cool?
– Power Cool offers quick relief for shoulder, neck, and muscle pain and stiffness. It’s ideal for those who spend long hours on the road, under the sun, or experience joint pain and bodily tiredness. Its benefits comprise:
– Instant relief for muscle pain
– Accelerating muscle recovery
– Boosting body strength
– Maintaining active energy levels throughout the day at work
4. How do the natural herbs in Ultra Cool and Power Cool benefit users?
– Mint helps soothe and relax body pain, improve muscle function, and reduce tiredness.
– Lemongrass refreshes and invigorates the body while revitalizing moods.
– Cinnamon aids in boosting metabolism and possesses anti-inflammatory properties.
5. Are Ultra Cool and Power Cool suitable for everyone?
– While Ultra Cool and Power Cool are generally safe for use, it’s recommended to consult with a healthcare professional if you have specific medical conditions or concerns before using them.
6. How should I use Ultra Cool and Power Cool?
– Apply a small amount of the healing oil to the affected area and gently massage until absorbed. Use as needed for relief from discomfort. – Ultra Cool is most effective when applied to the neck, temple, and chest. – Power Cool is best for hand, back, and leg muscle pain as the skin layer is thicker, and the herbal oil consists of strong herbal effects, which provides a better healing
7. Can Ultra Cool and Power Cool be used together?
– Yes, Ultra Cool and Power Cool can be used together or separately, depending on your needs. They complement each other’s benefits and can provide comprehensive relief for various discomforts.
8. Are there any side effects associated with Ultra Cool and Power Cool?
– Ultra Cool and Power Cool are formulated with natural ingredients; however, it’s always advisable to perform a patch test before using them extensively, especially if you have sensitive skin or known allergies to any of the ingredients.
9. Can I use Ultra Cool and Power Cool if I'm pregnant or nursing?
– It’s recommended to consult with a healthcare professional before using Ultra Cool and Power Cool if you are pregnant or nursing, as certain ingredients may have contraindications during pregnancy or lactation.
10. How to store Ultra Cool & Power Cool?
– Store in cool, shaded area. Avoid exposure to direct sunlight
11. How do I apply Ultra Cool & Power Cool?
– Refer to instructional videos provided:
– Video 1: Neck
– Video 2: Back
– Video 3: [Additional Instructions]
12. Are Ultra Cool and Power Cool essential oils?
– Ultra Cool and Power Cool are made up of a mixture of herbal oil containing traditional and natural herbs with complex compounds composed of various naturally occurring chemical constituents.
Online Order and
Delivery FAQs:
– Yes, both Ultra Cool and Power Cool are available for purchase both physically and online. You can order them conveniently through our Shopee or TikTok Shop.
– Delivery times may vary depending on your location and shipping method chosen at checkout. Please refer to our shipping information for estimated delivery times:
– Selangor / KL area: 1 – 3 days
– West Malaysia: 3 – 5 days
– East Malaysia: 3 – 7 days
– Yes, we offer international shipping. Additional fees, delivery times, and delivery restrictions may apply depending on the destination country. Kindly drop us your query at our contact form for further conversation.
– Please refer to the payment methods available on Shopee and TikTok Shop.
– Refund or exchange of product is only allowed within 3 days after acceptance of the product, where defects are found in the product.
– You may track your order through Shopee and Tik Tok Shop.
– A change of order is not available once you have placed the order on Shopee and TikTok shop.
– Replacement is only allowed if defects are found in the product. Please contact our customer service directly through hello@drlion1953.com.
– Kindly track your order through the Shopee and Tiktok Shop.
– Contact and speak to our customer service directly through email hello@drlion1953.com.
PARTNERSHIP FAQs:
- Do you offer Partnership program for Ultra Cool and Power Cool?
– Yes, we offer Partnership program for Ultra Cool and Power Cool. Please contact us directly for further details regarding customization options, minimum order quantities, and pricing.
- Can I customize the design & packaging of Ultra Cool and Power Cool for my brand?
– Yes, we can work with you to customize the formulation design & packaging of Ultra Cool and Power Cool to meet your brand’s specific requirements. Get in touch with us to discuss your customization needs.
- What packaging options are available for Partnership orders?
– We offer various packaging options Partnership orders, including bottles, tubes, and packaging design customization. Contact us for more information on available packaging options and customization possibilities.
- What is the minimum order quantity (MOQ) for Partnership orders?
– The minimum order quantity (MOQ) for Partnership orders may vary depending on your customization requirements. Please reach out to us for details regarding MOQ for your specific OEM project.
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